Frequently Asked Questions
Our extensive FAQ aims to cover all aspects of our services and products. We've organized it into sections for easy navigation. However, if you ever have any further questions, please do not hesistate to contact our customer service team via our live chat, or contact page here.
Product Related:
What types of products does MyFastChargers offer?
We specialise in a range of charging solutions, including power banks, wireless chargers, adapters, and accessories. Our products are designed for compatibility with a wide range of devices, including smartphones, tablets, and other USB-charged devices.
How do I know which product is right for my device?
Each product page on our website includes detailed specifications and compatibility information. If you're unsure, please contact our customer service team via our live chat, or contact page here, for guidance.
Are MyFastChargers safe to use?
Absolutely. Our products are built with safety in mind, featuring overcharge, over-discharge, and short-circuit protection. However if you're ever concerned, please contact our customer service team immediately via our live chat, or contact page here, for guidance.
How do I choose the right product for my specific device?
Check the product specifications on our website for compatibility information, or contact our customer service team our live chat, or contact page here, for personalised advice based on your device.
Are wireless chargers from MyFastChargers compatible with all phones?
Our wireless chargers are compatible with most smartphones that support Qi wireless charging. Check your phone’s specifications to confirm if it supports Qi wireless charging, or feel free to contact our customer service team via our live chat, or contact page here, for guidance.
Which phones are compatible with MagSafe chargers?
MagSafe chargers are primarily compatible with iPhone 12 and newer models. These models have a built-in magnetic system that aligns perfectly with MagSafe chargers for efficient charging.
Can I use MyFastChargers products internationally?
Yes, our products are designed for international use. They all should come with international adapters.
Ordering & Payment:
How can I track my order?
Once your order is placed and fulfilled, you'll receive a confirmation email with tracking information. By clicking on a button in this email, you will be redirected to our tracking page.
If you have lost this email, you can log in via our tracking page here.
What if I experience a payment issue?
If you encounter any issues during payment, please reach out to our customer service team via our live chat, or contact page here, for immediate assistance.
What is the process for ordering in bulk?
For bulk orders, please contact our sales team via our live chat, or contact page here, for a customised quote and shipping arrangements.
Do prices differ based on location?
Our prices are consistent across Australia; however, international customers should check for additional shipping charges or taxes applicable in their region.
Shipping & Delivery
Can I change the delivery address after placing an order?
If your order hasn't been shipped yet, you can change the delivery address. Please contact our customer service team via our live chat, or contact page here, as soon as possible to make any changes.
How is the product packaged for delivery?
We aim to use the most secure packaging to ensure your product arrives safely and in perfect condition.
What if my order is delayed?
While we strive to meet all delivery timelines, unexpected delays can occur. If your order is delayed, please our customer service team via our live chat, or contact page here, for assistance and we will work with you and the courier to ensure the issue is resolve.
What if I'm not available to receive my package?
If you're unavailable, most couriers will leave a notice and instructions for rescheduling the delivery or picking up the package from a local depot, such as a local Australia Post office or parcel locker.
Returns, Replacements, and Refunds
What is the difference between the 30 Day Money Back Guarantee and the Replacements and Returns Policy?
The 30 Day Money Back Guarantee is for cases where you change your mind about a purchase, while the Replacements and Refunds Policy covers faulty or incorrect items.
What if I find a defect in the product after using it?
If a defect arises after you have started using the product, please refer to our Replacements and Returns Policy here for guidance on how to proceed. Typically, the first step would be to contact support.
What if I'm not available to receive my package?
If you're unavailable, most couriers will leave a notice and instructions for rescheduling the delivery or picking up the package from a local depot, such as a local Australia Post office or parcel locker.
